I can’t find my track from today. Is there any way to recover it?

Mobile devices can produce errors when logging GPS data. A good way to try to recover the track is to send us the GPS logs from the app. To do so:

• Enter any resort page, click on the settings button (at the top right) – Scroll down to "About the data".
• Once you are in the “About the data” section, you’ll have to click 10 times where it says “App version”.
• When you click the last time, a sharing popup will open with the GPS logs attached. Send them to us at [email protected] so that we can analyze them.

Soon after, you’ll receive a response from our technical support team, and we’ll keep you informed about the status of your incident.