I can’t find my track from today. Is there any way to recover it?

Created by Marisa Demontis, Modified on Fri, 15 Jul 2022 at 12:24 PM by Marisa Demontis

Mobile devices can produce errors when logging GPS data. A good way to try to recover the track is to send us the GPS logs from the app. To do so:

  • Enter any resort page, click on the settings button (at the top right) – Scroll down to "About the data".
  • Once you are in the “About the data” section, you’ll have to click 10 times where it says “App version”.
  • When you click the last time, a sharing popup will open with the GPS logs attached. Send them to us at help@skitude.com so that we can analyze them.

Soon after, you’ll receive a response from our technical support team, and we’ll keep you informed about the status of your incident.

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