Passes Management

Passes Management

Learn how to manage and use your passes

1. Add a pass to the Wallet
Buy your pass at any of your usual points of sale: online, at the ticket office, or at a self-service kiosk.
If your pass doesn’t appear automatically in your wallet, you can:

Add your pass using the QR code on your purchase receipt:

1. Open our app and go to the Wallet section (usually found on the home screen).
   
   

2. Tap the “Add Pass” button at the bottom of the main Wallet page.
   
   

3. Scan the QR code using your device’s camera.
   
   

Add your pass using the link in your online purchase confirmation email:

1. Open your purchase confirmation email.
   
   

2. Click on the ticket links provided.
   
   

3. The App will automatically open, and your pass will appear in your Wallet.

2. What is a Mobile Pass and a Physical Pass?

Mobile Pass:
A virtual pass stored on your phone that grants access to your destination’s facilities.
It works with BLE (Bluetooth) technology, allowing you to access gates and turnstiles without needing a physical card.
Once added to your Wallet, simply activate it and make sure Bluetooth is turned on.

Physical Pass:
The traditional, reusable physical card.
You must carry it with you to access the facilities.
No activation or deactivation is required.

3. Activate a pass

1. Go to the Wallet.
   
   

2. Locate the pass you want to activate.
   
   

3. Tap the activation switch.*
   
   

• The pass will be marked as active, and an information bar will appear showing its status.
  
  

• Congratulations — your pass is now active!

*In some cases, you may be asked to grant location permission to activate your ticket.

Note: You can only activate your own personal Mobile Pass, not other people’s passes or Physical Passes.

4. Deactivate a pass

1. Go to the Wallet.
   
   

2. Locate the pass you want to deactivate.
   
   

3. Tap the deactivation switch.
   
   

• The pass will be marked as inactive, and the status bar will disappear.
  
  

• You can also verify this in pass details under ‘Status.’

 Note: You can only deactivate your own personal Mobile Pass.

5. Convert a Physical Pass to a Mobile Pass

1. Go to the Wallet.
   
   

2. Open the details of the Physical Pass you want to convert.
   
   

3. Tap “Convert to Mobile Pass.”
   
   

4. Confirm the change.
   Done! The pass type will change from Physical Pass to Mobile Pass.

6. Convert a Mobile Pass to a Physical Pass

This action cannot be done from the app.

You’ll need to visit a customer service point in person.

7. Transfer a pass to another person

1. Locate the pass you want to transfer.
   
   

2. Tap the “...” actions icon.
   
   

3. Select “Transfer Pass.”
   
   

4. A QR code will be displayed — the new owner must scan it using their Wallet.

Once the transfer is confirmed, the pass will disappear from your device and appear in the new owner’s Wallet.

8. What is the “Others” section?

In this section, you’ll find all passes that are not in your name but are stored in your Wallet.

From here, you can:

• Transfer them to their rightful owner.

• Convert them to Mobile Passes (if they’re physical).

• Archive them to keep your Wallet organized.

You cannot activate or deactivate passes belonging to others.

9. Print a pass

Only Physical Passes can be printed.

To do so, go to any Pick Up Box at your destination and scan the QR code found in the pass details within your Wallet.

10. Archive and unarchive a pass

To archive:

1. Locate the pass.

2. Tap the “...” icon.

3. Select “Archive Pass.”

4. The pass will disappear from the main page and move to the “Archived” section.

To unarchive:

1. Scroll to the bottom of the main list and tap “View archived passes.”

2. Locate the pass.

3. Tap the “...” icon.

4. Select “Unarchive Pass.”

5. The pass will disappear from the archived section and return to the main Wallet page.

11. View archived passes

To access archived passes, scroll to the bottom of the pass list on the main page.

There you’ll find the “View archived passes” button.

12. I have an expired pass. What does that mean?

It means your pass has reached its end date.
From here, you can archive it to keep your Wallet tidy.

13. Delete passes

It’s not possible to delete passes from the Wallet.

You can archive them to hide them from the main list.