Passes Management

Passes Management

Learn how to manage and use your passes

1. What is a Mobile Pass and a Physical Pass?

• Mobile Pass: A virtual pass stored on your phone that grants access to the destination's facilities. 
  It works with BLE (Bluetooth) technology, allowing you to access gates and turnstiles without needing a physical card.
  Once added to your Wallet, simply activate it and ensure that you keep your device on the left side, close to the gate's detection range. 
• Physical Pass: The traditional, reusable physical card.
  No activation or deactivation is required.

Buy your pass at any of the usual points of sale: online, at the ticket booth, or at a self-service kiosk.

2. Add a pass to the Wallet

If your pass doesn’t appear automatically in your wallet, you can:

Add your pass using the load pass button in your online purchase confirmation page:

1. Click on the load pass button in the confirmation page.
   
   

2. The App will automatically open, and your pass will appear in your Wallet.

Add your pass using the link in your online purchase confirmation email:

1. Open your purchase confirmation email.
   
   

2. Click on the ticket link provided.
   
   

3. The App will automatically open, and your pass will appear in your Wallet.

Add your pass using the QR code on your purchase receipt:

1. Open our app and go to the pass management section.
   
   

2. Tap the “Add Pass” button at the bottom of the pass management section.
   
   

3. Scan the QR code using your device’s camera.

3. Activate a pass

1. Go to the pass management section
   
   

2. Locate the pass you want to activate.
   
   

3. Tap the activation switch.*
   
   

• The pass will be marked as active, and an information bar will appear, showing its status.
  
  

• Congratulations — your pass is now active!

*In some cases, you may be asked to grant additional permissions to activate your ticket.

Note: You can only activate your own personal Mobile Pass, not other people’s passes or Physical Passes.

4. Deactivate a pass

1. Go to the pass management section.
   
   

2. Locate the pass you want to deactivate.
   
   

3. Tap the deactivation switch.
   
   

• The pass will be marked as inactive, and the status bar will disappear.
  
  

• You will also be able to verify the status in the pass details, under ‘Status.’

Note: You can only deactivate your own personal Mobile Pass.

5. Convert a Physical Pass to a Mobile Pass (Not currently available)

1. Go to the pass management section.
   
   

2. Open the details of the Physical Pass you want to convert.
   
   

3. Tap “Convert to Mobile Pass.”
   
   

4. Confirm the change.
   Done! The pass type will change from Physical Pass to Mobile Pass.

6. Convert a Mobile Pass to a Physical Pass

This action cannot be done from the app.

You’ll need to visit a customer service point in person.

7. Transfer a pass to another person (Not currently available)

1. Locate the pass you want to transfer.
   
   

2. Tap the “...” actions icon.
   
   

3. Select “Transfer Pass”.
   
   

4. A QR code will be displayed — the new owner must scan it using "Add pass" button in the pass management section.

Once the transfer is confirmed, the pass will disappear from your device and appear in the new owner’s pass management section.

8. What is the “Others” section? (Not currently available)

In this section, you’ll find all passes that you purchased, but that have been assigned to other users.

From here, you can:

• Convert them to Mobile Passes (if they are physical).

• Transfer them to another user (if they are mobile).

• Archive them to keep your pass management section organized.

You cannot activate or deactivate passes belonging to others.

9. Print a pass (Not currently available)

Only Physical Passes can be printed.

To do so, go to any Pick Up Box at your destination and scan the QR code found in the pass details within your Wallet.

10. Archive and unarchive a pass (Not currently available)

To archive:

1. Locate the pass.

2. Tap the “...” icon.

3. Select “Archive Pass.”

4. The pass will disappear from the main page and move to the “Archived” section.

To unarchive:

1. Scroll to the bottom of the main list and tap “View archived passes.”

2. Locate the pass.

3. Tap the “...” icon.

4. Select “Unarchive Pass.”

5. The pass will disappear from the archived section and return to the pass management section.

11. View archived passes

To access archived passes, scroll to the bottom of the pass list on the main page.

There you’ll find the “View archived passes” button.

12. I have an expired pass. What does that mean?

It means your pass has reached its end date.
If you desire, you can archive it to keep your Wallet tidy.

13. Delete passes

It is not possible to delete passes from the Wallet.

You can archive them to hide them from the main list.