GPS troubleshooting Guide - Android

Did you have a problem logging a track with an app that is compatible with Skitude? If so, we have quite a few options to suggest that could help you solve your problems.

Make sure you’re using the latest version of the app

• Open Google Play on your mobile and look for the app
• If there’s a new version available, please update it

Uninstall and reinstall the app

• Open the “Date and Time” option and make sure the time zone is set correctly.
• Make sure the option “Automatic date and time” is activated.

Give us permission to access your location

• Activate localisation for the app. To do so, open the settings on your mobile, select “Localisation”, look for the app and make sure that localisation is activated.

Activate GPS on your device

• Open the settings on your mobile
• Select “Localisation”
• To get more accurate localisation, select the “High precision” option

Reset A-GPS

• This app lets you configure the best satellites again

Disable battery optimisation and energy savings.

Did the app stop while you were logging a track or did it not log the distance correctly?

Most problems with GPS in Android occur because these settings aren’t properly configured. If you are using a device with Android 6 or higher, please follow these instructions:

SAMSUNG

Disable energy saving mode

• Open the mobile settings and select “Device maintenance”
• Select Battery
• Click on “Performance mode”
• Select “High performance” mode

Disable battery optimisation

• Open the device settings
• Select “Applications”
• Open the menu by clicking on the three dots that appear at the top right of the screen
• Select “Special access”
• Click on “Optimise battery use”
• Look for the app and make sure it isn’t activated (It shouldn’t be selected)
  

HTC

Disable energy saving mode

• Open the device settings
• Select “Energy”
• Disable energy saving mode (select off)
  

Disable battery optimisation

• From the start screen, select  and then search, and click on Settings
• Select “Energy”
• Click on “Battery optimisation”
• Select “Not optimised” – “All apps” to see the full list
• Look for and select the app, and then click on “Do not optimise
  

Huawei

Disable energy saving mode

• Open the device settings
• Select “Battery”
• Disable “Energy saving” mode and “Battery ultra saving” mode”
  

Disable automatic energy management for the app:

• Go to the device “settings”, “Applications and notifications”, “Applications"
• Click on the option that shows the App
• Select "battery"
• Disable the "Power intensive prompt" option
• In “start”, disable “automatic management” and activate all the elements of “manual management”
  

Sony

Disable energy saving mode

• Open the device settings
• Select “Battery”
• Click on STAMINA and select “Never”
  

Disable battery optimisation

• Open the device settings
• Select “Battery”
• Open the menu by clicking on the three dots you’ll find in the upper right of the screen
• Click on “Battery optimisation”
• Look for the app and make sure it isn’t activated (It shouldn’t be selected)
  

LG

Disable energy saving mode

• Open the device settings
• Select “Apps”
• Click on “General”
• Select “Battery and energy saving”
• Shut off energy saving mode

Disable battery optimisation

• Open the device settings
• Select “Battery and energy saving”
• Click on “Battery use”
• Select “Ignore optimisations”
• Look for the app and activate “Ignore optimisations”
  

One Plus

Disable energy saving mode

• Open the device settings
• Select “Battery”
• Disable energy saving
  

Disable battery optimisation

• Open the device settings
• Select “Battery”
• Click on “Battery optimisations”
• Select the menu at the top of the screen and click on “All apps”
• Look for the app and select “Don’t optimise”
  

MIUI

Disable battery optimisation

• Open the device settings
• Select additional settings
• Click on “Battery and performance”
• Select “Battery use”
• Select “apps”, look for the app and disable optimisation
  

Other devices

Please make sure that energy saving and battery optimisation are disabled before using any Skitude application. To do so, read the different routes for other devices and try to disable both options.

If you have any incident with the app you can contact us directly at usersupport@skitudeservices.com.