Mobile devices can produce errors when logging GPS data. A good way to try to recover the track is to send us the GPS logs from the app. To do so:
- From your Skitude profile, click on the settings button (to the right of your profile picture) – App settings – About information.
- Once you are in the “About information” section, you’ll have to click 10 times where it says “App version”.
- When you click the last time, an email screen will open with the GPS logs attached. Send them to us at firstname.lastname@example.org so that we can analyse them.
Soon after, you’ll receive a response from our technical support team and we’ll keep you informed about the status of your incident.