Profile

• If I install the app on another mobile device, can I recover all my history?

• Will I lose all my information if I delete the application?

• How can I manage my subscriptions?

Configuration

• How can I set the language of the app?

• How can I get a good GPS signal?

Challenges

• What are challenges? How can I participate in them?

• How do rankings work?

• Is there any type of verification of the rankings?

• How do challenges affect my account privacy?

• What are timed runs?

• How do timed routes work?

Tracks

• I can’t find my track from today. Is there any way to recover it?

• What should I do if my track is invalid?

• Why do some statistics change when I finish the track?

• Can I edit activity detail?

• Can I register my activity if I don't have a mobile phone network or an Internet connection?

Contact

• How to report an error?

• How to contact the Skitude team?

Privacy & Data

• About our data FAQs

Tracker

• GPS troubleshooting Guide - Android

Get started

• First steps with your Skitude account

• First steps with Skitude Premium

General

• Create an error report in Android 4.1 or higher

Get started

• I've just created my Skioo account. What's next ?

• What happens if I have a non-Skioo keycard?

• Do I need a keycard to use Skioo?

Account

• Can I add more than one user to my Skioo account?

• Can several users use the same keycard?

Skioo keycard

• Can I buy Skioo gift cards?

• How can I activate my Skioo gift card?

• The keycard I registered in my Skioo account didn't work at the lift gate. What went wrong?

• How do I know which system my card uses?

• I lost my keycard. What should I do now?

Billing

• What payment methods are offered by Skioo

• Can I switch from one payment method to the other?

• If I use the Prepay payment method, for how long will the credit last in my account?

• If I use the Prepay payment method, can I transfer my credit from one ski season to the next one?

• How much do I get charged for using Skioo?

• Will Skioo charge me on an hourly basis?

Promocode

• How can I activate my promo code?

• My promo code doesn't work. What should I do?

General

• I represent a ski resort looking to partner with Skioo. How can I get in touch with your team?

• In which resorts can I use Skioo?

• My favourite resort is not listed as one of your partner resorts. Why is that?

• Does Skioo offer a loyalty programme?

• Can I use Skioo to go winter-hiking or snowshoeing?

Get in touch with us

• Contact details